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Whether you're a new customer exploring our products or a returning visitor looking for specific information, you're in the right place. Our FAQ section is designed to provide clear and concise responses to the most common queries we receive. Save time and find the information you need right here. If you can't find what you're looking for, don't hesitate to reach out to our friendly support team. Your satisfaction is our priority.


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Beginning May 11, 2018, all financial institutions must comply with new rules when opening accounts for legal entities (corporations, partnerships and LLCs).  The legal entity must now provide identifying information about the beneficial owners of the company.  A beneficial owner is an individual who owns, directly or indirectly, 25% or more of the equity interest in the legal entity company opening the account.

A beneficial owner also includes the individual with significant responsibility for managing the company, for example the President, CEO, CFO, COO, Treasurer, Managing Manager or General Partner.  The person opening the account on behalf of the business must sign a Certification of Beneficial Owners form that provides the name, address, date of birth and Social Security number or passport number for all individuals that qualify as beneficial owners.  A copy of each beneficial owner’s ID must also be provided with the form.


Personal Account - When you open an account, we will ask for:

  • Name
  • Address
  • Date of Birth
  • Social Security or Tax Identification number (TIN)
  • Driver’s license or another identifying document.

Business Account - For a business account identifying documents include:

  • Articles of Incorporation and By-laws; or
  • Articles of Organization and Operating Agreement/Partnership
  • Verification of Tax ID/EIN (Copy of IRS letter, Tax Return, State filing or similar documentation)

Business Account for Legal Entities (Corporation, Partnership, or LLC) -We will ask for:

  • Names
  • Addresses
  • Dates of Birth
  • Social Security numbers for all individuals that qualify as beneficial owners
  • Copies of IDs of beneficial owners


You can access your account information via online banking or telephone banking at 1-833-410-WAVE (9283) which are both available 24/7; or contact your local branch.


You can access your account information via online banking or telephone banking at 1-833-410-WAVE (9283) which are both available 24/7; or contact your local branch.

This is a Fraud Alert about your VISA® Check Card.


Please call 1-800-631-3197 to activate new cards and select and/or change a PIN number at any time.


Please contact our Operations Team at 301-898-4000. If after hours, call 1-888-297-3416.

Our banking hours are listed on our branch page.


Woodsboro Bank will cash checks for all Woodsboro Bank customers with accounts in good standing. We do not cash checks for non-customers.


To order more checks, visit this website. 

Please contact the Loan Operations Department at 301.898.4000


Please contact the Loan Operations Department at 301.898.4000


If you have a deposit account with Woodsboro Bank, you can make a loan payment over the phones. Contact any branch to make your payment.

Endorsement must say “Mobile Deposit” on top line, “Woodsboro Bank” on second line.

A payee is the issuer of a bill that is due to be paid by you.


Clicking “add payee” at the top of the payments page on your online banking will walk you through a one time, step-by-step setup process to gather key information used to send your payments.


Clicking the icon to the left of the payee name will hide the payee from the current view in the payments page.


Use the “hidden” link located within the “display” section of the payments page to access your hidden payees. Clicking the icon to the left of the payee name will remove the payee from the “hidden” view and return it to the applicable display within the payments page.


Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions, or researching your transaction history.


No, comments are for your personal use only.


When adding payee, choose “pay an individual” option.


No, holidays and weekends are designated as ineligible for payment processing and will affect the dates available to select when scheduling your payments.


Memos are available for use when there is additional information about the payment you need to disclose.


Click the “make it recurring” link located in the “action” column of you payee payment page. Enter the amount, select the pay from account and the frequency you want your payments to be automatically scheduled.


Yes, you can view all your scheduled payments by clicking “view more” like located in the “pending” section of your payment page or the “view pending transactions” link available below the schedule payment section of your payment page.


Yes, your ability to edit or stop a payment after 3:00 PM EST on its designated process date will be unavailable while funds for bill payment are being verified.


This helps you keep track of your payments with customized reports and providing a detailed timeline of each transaction that you have scheduled within bill pay.


Up to 18 months from the current dates.


To ensure your payments are processed as efficiently as possible.


To enroll for online banking, simply click here.


You can access your account information via online banking or telephone banking at 1-833-410-WAVE (9283) which are both available 24/7; or contact your local branch.


You can access your account information via online banking or telephone banking at 1-833-410-WAVE (9283) which are both available 24/7; or contact your local branch.